Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we have collected directly from you or collected through avenues such as:-
When you provide us with personal information, this indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services that we may offer on it.
1. General
WOW Factor Events (referred to in this document as ‘we’, ‘us’ or ‘our’) recognises that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (‘Privacy Act’), and the Australian Privacy Principles (‘APP’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
2. Collection
Types of Collection
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services you are seeking. This can include your name, date of birth, contact details (including address, email address, phone number), financial information (such as credit card or bank account numbers) and information about how you use our products and services.
This is not an exhaustive list. We may need to collect additional information about you from time to time to provide products or services to you. You might also need to provide us with personal information about other individuals (e.g. your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this policy.
Purpose of Collection
The type of personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect, use and hold your personal information for the purposes of:
providing products or services to you or someone else you know; issuing tax invoices for the products or services we may provide to you from time to time; providing you with information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you; facilitating our internal business operations, including the fulfilment of any legal requirements; and analysing our services and customer needs with a view to developing new or improved services.
3. How We Hold your Personal Information
The security of your personal information is of paramount importance to us. We store your personal information in different ways, including in paper and in electronic form. Any bank or credit card details you provide and that we store will be encrypted, and any tax invoices we issue to you will not display your full bank or credit card details, for your added protection. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure.
If we no longer need your personal information for the purposes for which it was collected or for purposes which are directly related to one or more of our functions and activities, we will take reasonable steps to securely destroy it or permanently remove all identifying features from that information. This obligation is subject to any legal requirement or Court order to retain the information.
4. How you can access your Personal Information
You may access the personal information we hold about you, upon making a written request. We take all reasonable steps to ensure that the personal information we hold, use and disclose is accurate, complete and up to date. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the Contact section of this policy.
5. Existing Client Database
The contact details of clients who have booked a hire with WOW Factor Events before, will be included in our database. WOW Factor Events will utilise the information on our database to send promotional information about WOW Factor Events, our products and our services.
6. Third Party Vendors
We use third party vendors to advertise online and third-party affiliations to run advertising on these platforms. Third party vendors, including Google, show our ads on sites across the Internet by using cookies to serve ads based on someone’s past visits to our websites. These third-party affiliations may contact you by phone to discuss our products and services. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. If you want to permanently opt out of Google’s DoubleClick cookie, you can install the DoubleClick opt out extension. You also have the option to opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
7. Complaints
You may use the contact details below to notify us of any privacy breaches you believe may have occurred:-
WOW Factor Events
PO BOX 2290
SURFERS PARADISE QLD 4217